How can chatbots be helpful for a telecom company?

In the digital era of today, the hyper-competitive telecom companies are constantly exploring ways to reduce customer churn, ensure greater customer convenience while keeping costs in check and increase ARPU (Average Revenue per User). Chatbot AI is one of the most valuable modern technologies that can aid telecom companies to deliver better customer service and ensure quick resolutions, while simultaneously boosting employee productivity and efficiency. 

The Best AI Chatbot would help telecom enterprises to handle repetitive customer requests competently, cut down on wait times, send automated reminders to customers, gather customer feedback, redirect customer inquiries to the concerned department and subsequently reduce churn time. They also open up various avenues to boost up-selling and cross-selling, and can be used to display relevant add-on services as well, eventually increasing the ARPU.

Chatbots can handle majority of the repeated queries of the customers seamlessly, which tend to be related to recharge plans and their pricing, data speed, STD and ISD rates, and so on. Even though the key objective of chatbots is definitely to reduce manual effort and answer the queries of the customer faster, human intervention is not totally eliminated. In case the customer has a complex questions where human insights and knowledge is needed, chatbots can seamlessly connect the customer to a customer support representative who can help them out further. This seamless handover saves time by retrieving customer information before handover and reduces average support time.  Chatbots can also be used for the purpose of sending important updates and reminders to the customers to keep them informed about their bill payment dates, plan validity, special offers they are eligible for and more.  A robust and feature-packed bot for your telecom brand can be easily created through any good AI Chatbot Platform.

 

Facilitate the Growth of Your Business across India with Multilingual Chatbots

To reach customers belonging to diverse backgrounds across India, you need to be capable enough to communicate in multiple languages. A lot of businesses today see the benefit of being multilingual, especially in a large and diverse country like India, when it comes to communicating to customers spanning multiple states, and expanding their territories for revenue growth. As multilingual capabilities are not possessed by every customer support staff member, it will be smarter to deploy an AI-powered chatbot into your support system. There is Chatbot Platform available today, from where you can build these bots for your business website, without requiring any such coding knowledge. Multilingual chatbots support multiple vernacular languages and help you to expand your business across distinguished parts of the country and connect with customers who are not too comfortable in communicating in English.  

What exactly is a Multilingual Chatbot?

Multilingual chatbots essentially are a type of an AI-powered intelligent virtual assistant (IVA) that would allow your business to communicate with users speaking in carrying regional and local languages, other than English. Conventional AI Chatbot for Business had the limitation of conducting a conversation in just a single language, usually English. Multilingual Chatbots are interactive software platforms that can be used for your website or app, in order to communicate with customers in languages in their mother tongue. For example, if you are planning to spread your business operations to the southern part of the country, then it will be smart to have a chatbot on your website that can communicate in languages like Tamil, Telugu and Kannada. While many people might be able to understand and speak English properly in South India, many are also more comfortable in their local languages. Providing multilingual Chatbot Services can positively impact the growth of your business.

Build Chatbots For Your Brand Website Easily Through Robust Chatbot Development Platforms

“The first impression is the last impression,” is a quote that holds a lot of truth to it, especially when it comes to customer experience. Your website is likely to be the first touch point between you and your prospect in the contemporary environment, and the experience they have there shall significantly influence whether they get turned into a customer or not. Hence, a lot of companies are exploring Chatbot Services to provide an engaging, information and memorable experience to their target audience, the very first time they visit your website.

But developing a chatbot and using it for your business is not that simple. There are multiple aspects associated to building a chatbot, such as strategizing, strategy, conversational flow, technology, reporting, processes, coding and so on. This is where popular Chatbot Platform come into the picture. These development platforms allow businesses to effectively omnichannel chatbots to improve customer support, generate more leads, enhance sales and so on.  Through them, you can seamlessly develop an AI powered chatbot for your company. These chatbots make use of natural language processing to understand sentence structure and then process that information. They consecutively get better at answering the question at hand over time. AI enabled chatbots firstly understand the intent behind a customer question, and come back with contextual and relevant answers, rather than depending on a predetermined output text designed by a human. Details about platforms enabling the development of AI Chatbot for Business without requiring any coding knowledge can easily be found online.