Why should businesses consider using multilingual chatbots?

 Geographical diversification opens up a broader market for business organizations. Such expansion often leads to widening demographics of the customer base by gaining more international customers, including the ones who may not speak the same language. In situation, a lot brands struggle to engage the customers if they are unable to speak the language of the audience. Providing capable customer service especially becomes difficult for them. To makes things simpler, it can be prudent to leverage multilingual AI Chatbot Services for such cases.

Multilingual AI refers to the artificial intelligence technology that makes it possible to communicate with human users in multiple languages at once. A multilingual chatbot can be set up to engage the customers and engage them in a language of their choice. Such Chatbots Applications are designed and built for particular languages or markets. Multilingual AI can help bridge the language gap in the customer service process, which often becomes prevalent in companies catering to multiple nations or even states. After all, a dynamic company like India has several languages that are spoken in varying states and regions.

Best AI Chatbot with multilingual capabilities would be able to seamlessly switch between languages.  They are “trained” to use and understand different languages. It goes a long way in enabling brands to reach a wider audience and offer support in a language that customers feel most comfortable with. Rather than being forced to converse in a non-native language that can create misunderstandings, customers can use such AI chatbots to resolve their queries in the shortest time possible.  

Increase booking numbers and improve customer service by using AI chatbots for your travel company

Powered by artificial intelligence technology, and AI chatbot has the capability to both understand and respond to human communication in an appropriate manner. They are designed to effectively replicate the type of interactions a person might be having with a real person. In the travel and tourism industry, today AI chatbots are extensively deployed as customer service agents. They typically act as the first point of contact for users and offer intelligent, useful and relevant answers to their questions. While this technology usually involves text-based chat communication, certain AI Chatbot for Business works through speech as well.

Support For the Full Booking Journey

Booking journeys within the travel industry can get quite complicated. For instance, while booking your flight tickets, apart from your departure date and return date, you also need to consider airport transfers, luggage allows, upgrades to business or first class, as well as whether you want a window or aisle seat. Having AI chatbots to assist the customers this is complicated journey can potentially increase the number bookings made through your website, while improving the overall customer experience. Chatbots can also clarify certain products you offer, accurately answer pricing related queries and encourage the customer to continue with the booking process.

24/7 Customer Service

One of the biggest challenges faced by the travel industry today is meeting the high expectations of the customers in regards to support availability. By deploying Customer Service AI Chatbot, however, things can become a lot simpler for your company. It can provide you with the ability to provide 24/7 customer service. Unlike your customer service staff, chatbots can work 24x7 without rest, do not have to be paid a wage and is available at all times of the day. They can make your customer service process more streamlined, productive and cost-effective.

Top Chatbot Use Cases for Online Retail Brands

In addition to the quality and price of a product or service, factors that encourage online customers to select a specific brand to make purchases from includes smooth customer service, fast checkouts, as well as the ability to find what they want quickly. All such features can be embedded in AI chatbot, making them ideal integrations for retail websites and discerning communication platforms.

Chatbot use cases for online retail brands are multiple. Here are some of them:

• Search and recommend products: Chatbots can display a range of product options throughout the conversation, which are based on the preferences and price range desired by the customers. Recommendation engines can be integrated into an AI Chatbot for Business, so that they can help customers to find offerings that perfectly align with their requirements.
• Place orders and pre-orders: Customers may select the product they want to buy, set up their contact details and address, and subsequently place their order through the chatbot. It can even be used to provide insights into upcoming products that are relevant to the intent of the customers, and allow them to pre-order that item.
• Track packages: After their order is placed, customers may use the chatbot to find where their package is during the transit period, the expected date and time of delivery, and more.
• Sending personalized notifications: Chatbots can be used to provide updates or notifications about annual or seasonal sales or new products, based on customer information, past purchases, searches and demographic.  

Usage of Customer Service AI Chatbot for retail is also extremely common. Customers can get answers to frequently asked questions in relation to return policy of products, campaigns, discounts, coupons and more, promptly through chatbots, without having to wait to get connected to a live agent.