Chatbot integrations simplifies varied business functions

While chatbots are used majorly for customer support purposes, you can always incorporate them into your sales cycle. Using chatbot for sales can help you to integrate multichannel sales solutions into a single funnel. Top AI Chatbot Platforms allows you to create dynamic, AI-powered bots that interacts with users in a conversational format, be it via text or voice. Through them, you can communicate with your audiences instantaneously, in a personalized manner, without any compromise.

Chatbot Integrations

Chatbots can be integrated with several tools and platforms. Hence, the sales tasks for which you need varied tools can easily be tied together with a chatbot. The same bot can be integrated on multiple channels, starting from web, company app, messaging app, social media website and more. You may even get the option of integrating the bot with your CRM system. Usage of whatsapp AI chatbot is also abundantly popular as it allows you to connect with your customers through the app they are likely to use the most. 

24/7 Presence

Unless you run a small, local business, there is a good chance that your customers will likely come from multiple time zones.  Moreover, if you have a ecommerce business, there can be customers wanting to make a purchase through your website late at night or early in the morning. Even though it is possible to have a customer support staff in multiple locations or in shifts, they both can be extremely costly. But chatbots are just codes, and therefore they can be online 24x7, 365 days of the year. These bots can continuously collect data, offer information, and qualify and score your leads throughout the day. After your sales agents get back to work, they can always review a list of sales leads acquired by your bots.

You can always explore the web to find details of platforms that allows you to build the Best Voice AI Bot in India and more.

How Chatbots Use Artificial Intelligence to Cater To The Customers

The earliest chatbot versions could be extremely frustrating to use as they were equipped to respond only to very specific input and did not process any information outside of those parameters. But this changed with the introduction of Artificial intelligence chatbot technology. Chatlayer AI and similar platforms allow you to develop AI-powered chatbots with the assistance of Natural Language Processing or NLP. These bots can identify the underlying intent behind the message sent by a customer, and subsequently provide a response that matches the intent. AI and NLP technology allows chatbots to mimic human conversation. These chatbots can also now “learn” from past conversations and improve their ability to provide appropriate solutions and responses, making them highly valuable in customer service situations.

Chatbots not equipped with AI usually deliver a one-size-fits-all experience to all the users, and can handle only a pre-set list of issues and questions. AI Chatbot Integration removes these limitations. AI bots can engage the users contextually by leveraging visitor journeys from tools that show the navigation path and online behavior of the users. These bots basically tailor their conversations with the users on the basis of the content they have read and accessed on your company website or app. If a user has visited multiple pages focused on a certain product or service offered by you, these chatbots can gauge that they are primarily interested in that solution. Hence, they can start the conversation with content relevant to that product or service to grab the interest of the users. AI-enabled chatbots also have the capability to make inferences based on landing pages. For instance, if a visitor lands to a particular page after clicking on a click provided to them through your email newsletter, chatbots can start the conversation by asking if they want to learn more about that specific item or feature. You can seamlessly build and use an AI powered bot for your business with the assistance of a top AI chatbot platform in India.

 

Using Conversational AI Bots To Improve Marketing Conversions

AI powered chatbots can help in automating marketing communication, as well as ensure instant and timely responses to customers. By making AI chatbot conversation a part of your marketing initiatives, your company can push customers through the sales funnel seamlessly and drive conversions.

Marketing process takes a lot of effort and resources. It involves the use of multiple channels and strategies to get brand message across to customers. A lot of businesses find it hard to put together the work and resources needed to make their marketing process an optimal success. Smart AI Chatbots can significantly help on that front. These bots make marketing more streamlined and simpler by automating some of the processes, especially in the early stages. You can count on AI chatbots to handle initial customer communication effectively and collect important details. Marketing bots can be deployed to communicate with customers 24×7 on your website or in-app, and gather contact details for sales calls. Bots can also be trained to answer FAQs that help in guiding users through sales issues.

Making conversations is a key aspect of marketing. Brands that can handle customer communication competently will always have a better odd of success. As AI bots help in automating a major part of the marketing process, it will help you to enjoy better bandwidth to handle a higher volume of conversations and close a greater number of sales calls. Conversational bots allow you to engage with more customers, and start more conversations, which invariably increases the conversion rates. There are many Conversational Platforms available today through whom you can build AI bots.