Ways AI chatbots can be used in the automobile industry

The automobile industry is progressing consistently, and technology can become an indispensable part of it. A large number of automotive brands today opt for AI Chatbot Integration to deliver real-time, personalized, conversational experience to the customers. Interested car buyers no longer have to go through 15 minutes of call waiting, just to have a 5 minutes conversation with a representative. Chatbots aid companies to handle big-ticket items such as vehicles and provide immediate support with ease.  

Automobile dealers and brands across the world are using Chatbots Applications today in multiple ways to build and maintain customer relationships. There are many ways chatbots benefit the industry. Here are some of them:

Brand awareness: Before a prospective customer decides to buy a vehicle or talk to your sales representative, they are likely to browse your automobile website. They explore offers and deals, and even compare them with your top competitors. With the help of chatbots, you can more prominently highlight your deals and offerings, encouraging the buyers to make their purchases through you and not a competitor. Chatbots can proactively let your prospects know how your brand can be their best pick, while building greater brand awareness.

Swift and easy response: All prospective customers enter a website with certain expectations and perceptions. They look for speed, convenience and the facility to get more information by putting in less effort. Using an AI chatbot for your dealership or automobile website can help customers to get a prompt answer to their queries. What are the EMI options, what would be the on-road price, what are the available colors on a model, and so on, these are a few types of questions that can be instantly answered by AI chatbots.

Scheduling test drives: It can become pretty mundane for employees to take data of the customers intending to take a test drive and schedule their sessions. This task can easily be automated with chatbots, without the need of human intervention. AI-enabled chatbots can collect relevant data seamlessly and schedule a test drive for the customers without any waiting time.

Calculating loans swiftly: No one takes the decision of buying a vehicle lightly, after all, it usually involves a good sum of investment. For most people, a vehicle purchase is a calculated and well-planned decision. To make things simpler for the customers you can provide accurate details about EMI options and loans. Chatbots have the capability to fetch and calculate available loans along with their interest rates pretty fast. Customers can subsequently select the best deals and progress with the buying process.

Customer Service AI Chatbot additionally comes as a huge help in the delivery of after-sales services, and helps automobile brands to build deeper relationships with the customers.

 

Best practices for building chatbots

Chatbots have become a rage in the customer service and marketing industries over the last decade or so. When accurately developed and designed, chabots can be a great asset to your business. You can simply use a renowned Chatbot Platform to develop and deploy an AI enabled bot that makes it easier for your business to provide fast and tailored services to the customers. To build a chatbot that can competently cater to the concerns of your customers, you should however keep the following best practices in mind:

Define the objectives: Before starting to build the bot, you need to clearly define your objectives in regard to its role. Will your chatbot be designed primarily for client support or lead generation? Shall the customers use it to find and purpose products? A chatbot can have multiple roles, and therefore it is up to a business to define the specific objectives they want the bot to fulfil.

Endow the bot with a personality: You need to think about your target demographic when building an AI Chatbot for Business.  Defining your audience and adjusting the bot speech accordingly is imperative to make it an effective tool. Your bot must additionally reflect the values of your brand, as it might be the first point of interaction customers have with your business. It is recommended to not make the bot language too formal as doing so might create a gap between your business and the customers. On the other hand, too informal a tone that makes the customers feel that they are not being taken seriously should be avoided.

Pay attention to the first messages: The first few messages sent by the bot to the customers will act as an invitation to strike up a conversation and ask questions. Hence, it is vital to concisely present the role of the bot in the welcome message itself.

Being mindful of the above-mentioned practices in the creation of an AI bot is crucial for businesses of all types.

 

Ensure better customer experience by using chatbots in the foodservice industry

The use of technology in the food industry is gradually, but consistently growing. The use of conversational AI in the foodservice domain has particularly been remarkable. The food industry is among the biggest, most popular and rapidly growing industries across the globe. In recent years, increasing use of drones, 3D printing, robotics, AI and more has been witnessed in the food industry.

Conversational chatbots equipped with AI make use of text and/or voice to interact with customers, know their needs and take actions to fulfill them. Restaurants and food delivery services use these bots to augment customer experience while ordering food. These bots also help in supporting customer queries post-purchase. Such bots can easily be developed and deployed via a renowned AI Chatbot Platform, and used by foodservice industry for varying applications.

Easy and hassle-free ordering 

A number of issues associated with the foodservice industry stem from the ordering cycle. The time taken by distinguished individuals to place their order can vary quite a bit, resulting in holding the line for a long time or repeated visits by the service provider. Even though this issue might not be visible at once, it can affect the business on the whole. With the use of an AI chatbot, customer orders can be placed quite easily, and contribute to improving the foodservice experience.

Lesser burden on staff

During peak hours when there are several offline and online orders for a business, the burden on the staff can become quite high. This may lead to mix-ups and errors, which would ultimately result in dissatisfied customers who may never engage with the restaurant again. AI enabled bots in the foodservice sector can lessen the burden of the staff members linked with taking and confirming orders. Hence, the staff can pay more attention to food preparation and deliveries.

 

AI enabled chatbots and their use boosting the ROI and efficiency of FMCG companies

FMCG companies can improve organizational efficiency, drive revenue growth, analyze consumer data, as well as up-sell and cross-sell across several consumer touch points with the assistance of Chatbot Services. Fast-moving consumer goods (FMCG) companies involve cosmetics, beverages, packaged foods and more. Today an increasing number of companies are using chatbots in this domain to meet the ever growing market competition. There are many Chatbots Applications and platforms available today through which you can create an AI enabled virtual assistants that can gather and evaluate data, make accurate customer recommendations and deliver swift support.  These bots go a long way in boosting sales and delivering conversational AI experiences.

FMCG is a sector where every task is handled in an extremely swift manner, and customer service cannot be an exception.  Chatbots allow brands to handle repetitive and common questions 24x7, without requiring any kind of human intervention. Apart from instantly resolving customer concerns and queries, these bots also help FMCG companies to save money by doing away with the need to hire and maintain an extensive customer support team.  Chatbots can not only reach customers through the websites, but also on the app of the company, WhatsApp and more.  Companies can use Chatbot AI technology to keep the customers engaged on a variety of platforms.  FMCG companies commonly have customers belonging to diverse regions, and modern chatbots would be perfect for delivering multilingual support for the ease of the consumers.